The purpose of Quality Assurance in healthcare is systematic measurement: monitoring processes, with a feedback loop for error prevention. It refers to activities and programs intended to “assure” or promise improvement in quality of care in a defined physical or behavioral health setting or program. It involves assessing or evaluating quality; identifying problems or issues with care delivery and designing quality improvement activities to overcome them; and follow-up monitoring to make sure the activities did what they were supposed to.
Achieve excellence in the clinical and patient/client outcome process
Provide the highest quality care while supporting the strategic goals of ACCESS
Moving toward the patient-centered medical home model
Achieving meaningful use of health IT
Enhancing clinical quality
Raising patient and staff satisfaction
Maintaining current and gaining new third-party quality accreditation
Providing all employees with the necessary knowledge, trainings and professional tools
Delivering quality services to integrated physical and behavioral health recipients
Research and data entry
ACCESS integrated physical and behavioral health recipients
ACCESS staff and leadership
Integrated physical and behavioral health programs budgets
Ana Dutcher, MBA/HCM, LBSW
adutcher@accesscommunity.org
313-945-8138
